How to become a support worker in Australia

Thinking about a career in disability, aged care or community support? Here's a friendly, plain-English guide to getting started.

Support work is one of the most rewarding jobs around. You help people live the life they choose — at home, at work and out in their community. If you're thinking about getting started, here's what to know.

What does a support worker do?

Every day looks a little different, but you might:

• help someone with personal care, meals or getting ready for the day
• support people to get to appointments, work, study or social activities
• encourage independence by helping people do things with you, not just for them
• notice changes in someone's health or wellbeing and report them
• keep clear, respectful notes about the support you provide

The qualities that matter most

Skills can be learned. The things employers and the people you support value most are patience, reliability, good communication and genuine respect for people's choices.

Checks you'll usually need

Requirements vary by state and employer, but commonly include:

• an NDIS Worker Screening Check (for many disability roles)
• a police check, and a Working with Children Check where relevant
• first aid and CPR certificates
• a driver's licence, if you'll be transporting people

Always confirm the exact requirements with the organisation you're applying to.

Building your knowledge

Many people start with short, essential training to build confidence before or alongside their first role. Our essential courses cover person-centred support, communication, documentation and knowing when to ask for help — written in plain English and completed online at your own pace.

If you're aiming for a nationally recognised qualification, look at accredited Certificate III or IV courses through a registered training organisation.

Your next step

Start small. Pick one area you'd like to feel more confident in, learn the basics, and talk to support providers in your area about what they're looking for. The sector needs kind, capable people — and that could be you.